Question 1

How fast can your team respond once I contact you?

Accepted Answer

We respond immediately on WhatsApp and begin the assessment on the first call. The full crisis protocol is in motion inside the first hour.

Question 2

Is my situation kept fully confidential, even during intake?

Accepted Answer

Yes. Intake is handled in a private, confidential channel. Only the core crisis team sees the information, and we do not involve third parties without your approval.

Question 3

How do you work with my existing legal counsel during a crisis?

Accepted Answer

We operate in full alignment with your lawyers. Every public statement, internal communication, and strategic move is coordinated to protect your legal position.

Question 4

What happens if the crisis is already going viral before I reach out?

Accepted Answer

We stabilise the situation first, then redirect the narrative. Even fast-moving incidents can be slowed, reframed, or neutralised when handled with discipline.

Question 5

Do you handle both online attacks and traditional media?

Accepted Answer

Yes. We cover social platforms, digital publications, mainstream press, influencers, and search visibility. All channels are managed in a single coordinated strategy.

Question 6

Can you remove or suppress negative content once it spreads?

Accepted Answer

In many cases, yes. When removal isn't possible, we suppress, counterbalance, and overshadow the content through strategic media placements and SEO control.

Question 7

What level of direct involvement does Sheeraz Hasan provide?

Accepted Answer

Sheeraz leads the strategy personally. He oversees narrative direction, media positioning, and key decisions throughout the crisis.

Question 8

Do you take on every client or is there a vetting process?

Accepted Answer

We vet all cases. FAME 9-1-1 accepts only situations where we can create a real strategic impact and maintain the level of discretion required.

Question 9

What if my case involves sensitive personal issues or legal exposure?

Accepted Answer

We handle highly sensitive cases regularly. Our process is built to protect privacy, coordinate with legal counsel, and manage the situation without unnecessary visibility.

Question 10

How do you protect my family or company from future incidents?

Accepted Answer

After containment, we create a forward strategy: narrative repositioning, media restructuring, digital hygiene, and protocols that reduce future risk.

Question 11

Can you coordinate with security teams if there is a physical threat?

Accepted Answer

Yes. For cases involving physical threats, we coordinate with professional security teams. Containment extends beyond media when personal safety is at stake.

The frameworks we use in live war-rooms.

The FAME 911 Crisis Playbook

The First 24 Hours of a Viral Crisis

Seven Mistakes That Make a Crisis Worse

The CEO's Guide to Reputation

The Celebrity Reputation Guide

The Reputation Repair Guide

The Seven Types of Reputational Crisis

PR Is Not Crisis Management

Crisis & Reputation Glossary

Anonymised Case Studies